Eligible returns and exchanges
Eligible merchandise may be returned whether it is defective or non-defective, and an exchange may be requested. Non-defective reasons include preference changes, changed decisions, and an incorrect product choice.
A non-defective item qualifies only while new, unused, and in original condition with packaging, tags, and accessories intact. The return or exchange request window is 30 days after the item is delivered.
Damaged, incorrect, or incomplete orders
A remedy may be requested for damage, a defect, a mis-shipment, missing parts, or a substantial description mismatch. Send the order number, checkout email, issue details, and relevant photographs or video of the product and parcel.
Mail return process
Approved merchandise is returned by mail with the free return label enclosed in the original shipment. We impose no restocking fee, and an unauthorized parcel should not be sent.
Refunds and exchanges
We process an authorized refund to the original payment method within 10 business days of approval. Any exchange is subject to the replacement item being in stock.
Return authorization checklist
Obtain approval before mailing anything back. Once approved, we provide a free prepaid return label, pay the eligible return postage, and assess no restocking fee. Eligible requests submitted within 30 days of delivery include exchanges, defective-item claims, and non-defective returns for a change of mind, personal preferences, or an incorrect size or option; exchanges depend on available stock.
Where permitted, customized goods, gift cards, final-sale merchandise, and opened food, perishable, intimate, or hygiene-sensitive items can be excluded only from non-defective returns. Damage, defects, contamination, wrong shipments, shortages, and material differences from the description remain reviewable. Include the order number, checkout email, request details, and clear photos or video of the goods and packaging when applicable. We send approved funds to the original payment method within 10 business days; posting by an issuer or service may require more time. Cancellation is available before fulfillment or dispatch, with later requests handled here.
Email: sfox6623@gmail.com
Mailing address: 1305 W Detroit St, Broken Arrow, OK, 74012, United States
Phone: (508) 707-0317